How can we help?


We need to know what cartegories you would like to have displayed


Where is my order?

Please visit our Track orders page. You will need the tracking number found in your confirmation email to locate your SEYER package. If you need some assistance with finding your tracking number, please reach out to

How does pre-order work?

For special collections and limited edition colorways, pre-order is available. Items that are pre-ordered will be reserved and shipped as soon as they are ready. Estimated shipping information can be found at checkout.

Can I cancel my order?

Yes, please get in touch with Client Services by emailing and they will assist you. Be sure to include your order number in any email correspondence.

Can I return my order?

We accept returns within 14 days of delivery of your order. Please contact our Client Services at and visit our Shipping & Returns page to read our full returns policy and learn how to process a return. 

Can I send an order as a gift?

Of course. Please contact our Client Services team by emailing for more information. They will be more than happy to help you give the gift of SEYER.

Why should I register for a SEYER account?

A SEYER personal account allows you to enjoy special advantages including early access to our pre-orders. An account also allows you to save your personal information and payment preferences for easier checkout, make it simple to track your orders and manage your mailing list preferences.


Which countries do you ship to?

We currently ship to Europe and the US.

What is your shipping policy?

To find out more about our shipping policy, please go to our Shipping & Returns page.

Returns & Exchanges

How do I return an item?

We accept returns within 14 days of delivery of your order. Please visit our Shipping & Returns page to read our full returns policy and learn how to process a return.

What is your return policy?

To find out more about our return policy, please go to our Shipping & Returns page.

I am expecting a refund. How long does it take?

Refunds will occur after the returned items have been verified. This could take up to 5 business days. Refunds will be issued to the same payment method as the original purchase and will be in the same currency.

Maintenance & Care

How do I take care of my SEYER?

To keep your leather in pristine condition, avoid contact with any liquids, including hand cream, hand sanitizer, make-up and perfume. Avoid exposure to direct lighting and keep SEYER accessories well away from sources of heat. Further instructions can be found on an item's individual product page. 

How do I clean my SEYER?

Light scratches can be gently massaged away with a soft, dry cloth. If staining occurs, we highly recommend using a professional leather cleaning service. 


Do SEYER items come with guarantees?

We do not have a guarantee service, however all SEYER items are handcrafted in Italy to the highest standard, and with the correct care should last for many years. 

Is SEYER an ethical company?

Ethics are essential. We follow industry regulations and protocol without hesitation. 

Where are SEYER items made?

All of our pieces are handmade from calf leather by skilled artisans in Italy. Please visit our Craftsmanship page to learn more about their techniques. 

Who are SEYER accessories designed for?

We create leather goods for modern, multifaceted people who want more from life.

Is my SEYER bag suitable for work/travel?

Yes. Our intuitive designs are created to compliment every possibility imaginable. The everyday commute. Busy days in the city. Late nights in lavish locations. 

Where can I shop SEYER in person?

From time to time we host SEYER pop-ups and in-store experiences across Europe. Follow us on Instagram for the latest news on our next events.

Help, my question isn’t listed here!

If you can’t quite find what you are looking for, send a message to our Client Service team by emailing and they will happily assist you.